Refund Policy

At River City Edibles, we are committed to providing high-quality nano hemp products to our customers. Your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, please review our refund policy below.

Refund Eligibility

1. Product Quality Issues:
   If you receive a product that is damaged, defective, or significantly different from what was advertised, you may be eligible for a full refund or replacement. Please contact us within 7 days of receiving your order to initiate the refund process.

2. Unopened Products:
   We offer a 30-day refund policy for products that are unopened and in their original packaging. To qualify for a refund, the product must be unused, and the packaging must be intact.

3. Opened Products:
   If you have opened or used the product and are not satisfied with the results, we may offer a partial refund or store credit on a case-by-case basis. Please contact our customer service team to discuss your concerns.

Non-Refundable Items

• Any items marked as final sale or promotional products.
• Products that have been used extensively or are missing the original packaging.
• Shipping fees are non-refundable.

Refund Process

1. Initiate a Refund Request:
   To initiate a refund, please contact our customer service team at [Customer Service Email] with your order number, a brief description of the issue, and any relevant photos if the product is damaged or defective.

2. Return Instructions:
   Once your refund request is approved, we will provide instructions for returning the product, if applicable. Please ensure that the item is securely packaged to prevent damage during return shipping.

3. Processing Time:
   Refunds will be processed within 5-10 business days after we receive and inspect the returned product. Refunds will be issued to the original method of payment. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you would like to exchange a product, please contact us within 7 days of receiving your order. Exchanges are subject to product availability. If the item is not available, we will offer a refund or store credit.

Customer Support

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at:

Email: info@rivercityedibles.com
Phone: +1 (641) 863-1646
Address: 18666 Stone Oak Parkway, San Antonio Texas 78258, United States

We value your business and appreciate your understanding as we work to resolve any issues with your order.

This refund policy is subject to change at the discretion of River City Edibles. Please review this policy regularly to stay informed of any updates.

Effective Date: 8/1/24